System Operator
Dad, Hobbyist, Technician
Using my advanced technical skills and a deep rooted empathy for others, I help bridge the gap between systems and the people who use them.
I don't just fix problems; I strip away the waste, streamline the process, and translate the technical into plain language. I focus on the small things, which over time can have big impacts, ensuring the long-term culture and effectiveness of the organizations I work with.
My skills
Work Experience
Application Support Specialist
Vermont, USA
The go-to person who keeps the main enterprise software running for over 1,000 users. A lot of time spent digging under the hood: writing custom SQL queries, digging through database schemas to fix tricky bugs, and doing my best to automate the annoying, repetitive tasks in a highly regulated environment. On top of that, I keep track of hundreds of reports, custom configurations, and user permissions. I write simple technical guides so people actually know how to use the system, and make sure core workflows don't break.
Core Responsibilities:
- User Support and Troubleshooting
- System Configuration and Maintenance
- Data Analysis and Reporting
- Process Development and Technical Documentation
Experience:
- Solved day-to-day software and database issues for 1,000+ users.
- Leveraged a deep understanding of the database schema to deliver accurate data for reports and fix underlying data errors.
- Partnered with SME's and End-users to translate business requirements into standardized workflows.
Operations Coordinator
Vermont, USA
Handled everything technical involved in launching and maintaining thousands of websites. I spent my time configuring backend product settings, troubleshooting messy DNS and SSL certificate issues, and building the onboarding systems that kept launches moving fast. Whether it was coming up with a clever fix to migrate 25,000+ domains to HTTPS without wrecking our clients SEO or building a SharePoint resource hub for our team, I was the person making sure complex web infrastructure just worked in the background.
Responsibilities:
- Domain Management
- Product Implementations and Deactivations
- Systems & Process Integration
- Documentation & Team Training
- Vendor & Cross-Functional Team Coordination
Experience:
- Lead the critical, high-volume HTTPS migration for ~25,000 client domains, coordinating with contractors, vendors, and clients to schedule and meet deadlines for implementation.
- Designed a scalable onboarding system for client domains.
- Authored custom SharePoint training hubs and technical guides to align project leads, contractors, and support teams on technical processes.
Education
2014Clarkson University
Communications, Bachelors of Science
Academic Highlights
- Video Production
- Public Speaking & Business Presentations
- Website Development
- Public Relations & Marketing
- Mass Media & Journalism
- Graphic Design
- Physics & Chemistry
- Calculus & Statistics
- Psychology
- Philosophy
WCKN Television, Clarkson Broomball, Sigma Chi FraternityExtracurriculars
Phalanx Commendable Service, Sigma Chi Emerging LeaderAwards
2010Hartford High School
- Sculpture, Metals, & Ceramics
- A.P. English & Calculus
- Creating a History of Hartford
- Engineering and Architecture Design
- Debate & Government
Academic Highlights
Student Council, Cross-Country, Hockey, BaseballExtracurriculars
2009 Vermont Boys State DelegateAwards
About Me
I grew up on the Vermont side of the Upper Valley. I have lived in the Burlington, VT area since graduating college. I got married in 2022 and have two cats. My wife and I recently welcome the birth of our first child.
To me, family is everything, I'm a proud uncle to four nieces and nephews, I'm the commissioner of our families fantasy football league, and I'm always looking forward to our annual family reunion.
I grew up playing sports (hockey, baseball, soccer, XC), building things with Legos, and playing video games. Now, I ski and golf, play softball and occasionally get out on the ice. I've graduated to building more practical things, and I still play video games with my friends.
My favorite food to make is Pizza, with chili a close second. I'm always looking for new recipes and techniques. Being a chef could have been a career path in an alternate timeline.
This year I'm trying to get outside more. Maybe do some fishing or hiking. Probably just end up sitting on brewery patios with my friends, Vermont's a pretty good place for that kind of thing.
Technical by trade, Vermonter by heart, and family-focused above all else.
