System Operations Specialist
Driving System Integrity and Process Efficiency through Technical Leadership and Data-Driven Solutions.
About
I am a dedicated System Operations Specialist with over a decade of experience focused on ensuring the reliability and integrity of mission-critical business applications. My expertise lies in bridging the gap between complex technical requirements and effective operational processes, enabling organizations to scale and maintain peak performance.
My career has centered on applying technical analysis to large-scale challenges: from safeguarding data integrity via Advanced SQL troubleshooting in a high-stakes government environment, to spearheading security and compliance initiatives across massive client bases. I hold a Bachelor of Science in Communications from Clarkson University, which allows me to translate intricate technical details into clear, actionable intelligence for teams and stakeholders.
Key Areas of Expertise
Application & Data Integrity: I conduct daily root cause analysis across application UI, process documentation, and database logic, managing the accuracy of hundreds of critical SQL-driven outputs (e.g., reports and notifications). * Technical Project Leadership: I have a proven track record of leading critical projects from conception to deployment, including leading the end-to-end development of core organizational processes (e.g., the Parole Board Process) and coordinating high-volume migrations (e.g., the HTTPS migration for ~25,000 client domains). * Operational Excellence & Process Development: I specialize in analyzing existing workflows and developing new, streamlined processes. I established centralized knowledge repositories and created technical documentation and training materials to elevate the proficiency of front-line support and project teams.
Skills & Technical Proficiencies
My capabilities are structured around ensuring high-quality system operations and effective communication across technical and business domains.
Technical Toolkit Snapshot
My proficiency extends across technical languages and business applications essential for modern system operations:
- Data & Scripting: Advanced SQL (Joins, Data Manipulation), HTML, CSS, Markdown, and Python.
- System & Domain Management: Akamai CPS, All DNS Services, Zendesk, DevEpress.
- Collaboration & Workflow: Salesforce, Microsoft Office 365, SharePoint, Confluence, Azure DevOps.
Technical Stack (Applied)
| Category | Key Proficiencies |
|---|---|
| Data & Scripting | SQL (Advanced Proficiency): Daily use for data manipulation (refining, cleaning), troubleshooting, and report development (Joins, Temp Tables). HTML, CSS, Basic Python, Markdown. |
| System Operations | DNS and Domain Applications (Akamai CPS, Let's Encrypt), System Troubleshooting, Root Cause Analysis, Automation, Continuous Improvement. |
| Business Applications | Salesforce, Microsoft Office 365, SharePoint, Google Workspace, Confluence, SmartSheets, Slack, DevEpress, Zendesk. |
| Project Management | Time Management, Resource Planning, Priority Setting, Task Execution (using tools like Microsoft Projects). |
Professional & Leadership Skills
| Category | Core Abilities |
|---|---|
| Communication | Technical Writing & Training: Creating technical documentation, process guides, and training materials. Business Presentations, ADA Compliance. |
| Process Management | Process Analysis and Development, Stakeholder Coordination (Product Teams, Sales, Vendors), Implementation Operations. |
| Customer/User Focus | Issue Troubleshooting, Customer Empathy, Problem Solving, Providing Tier One Technical Support. |